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Terms And Conditions

Terms and Conditions

  1. Before using our website and services, please carefully read and understand the following terms and conditions. By accessing or using our website  and our interior design services, you agree to comply with and be bound by these terms. By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website and services. Users must be competent to enter into binding contracts. You are responsible for maintaining the confidentiality of your account information. Users may not use, reproduce, or distribute any content from our website without prior written consent. Our Privacy Policy governs the collection, use, and disclosure of personal information. By using our services, you consent to the practices outlined in our Privacy Policy. Open Concept  is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services. Open Concept may modify these terms at any time without prior notice. Users are responsible for regularly reviewing the terms.
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  3. A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level. The minimum order value that will be executed by Interior Company shall not be less than INR 2 lakhs.
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  5. Once the project is booked, you are provided with a 72-hour free look window during which you may choose to cancel the project. After this window, no refunds will be provided if the project is cancelled.
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  7. Your booking fee (10% payment) is adjusted against future orders. If the scope of your project increases significantly, you shall be required to pay 10% for the new scope before design can begin.
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  9. Execution stages help us track the progress of your order. They mark the completion of an important activity at which balance payment (for that order type) will be due. SY Interior Pvt Ltd can proceed with completing the rest of the order only after the amount due for that execution stage has been paid for. The following table defines execution stages for the different types of orders.
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  11. This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colours and services you choose, it is subject to change. Please speak to your designer to understand how she/he can work around a budget.

Governing Law, Jurisdiction and Dispute Resolution

  1. 1. In the event of any dispute between the Parties under this Client Service Agreement, the Parties shall first try to resolve the same amicably by mutual discussions/negotiations. In case, the parties are unable to resolve the disputes amicably within 30 (thirty) days from the date of the notification of the dispute by one party to the other, the same shall be referred to Arbitration for resolution.
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  3. 2. The Arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act 1996 or any enactment or modification thereof for the time being in force and its decision shall be final and binding. The venue of arbitration shall be Delhi and the proceeding shall be held in English Language only. The award passed by the arbitrator shall be final and binding on both the Parties.
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  5. 3. The cost of arbitration shall be borne by both the parties equally
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  7. 4. This Agreement will be governed by Laws of India and this Agreement shall be subject to the exclusive jurisdiction of the courts at Delhi.
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